![]() Check whether the chatbot integrates with messaging services such as WhatsApp and Facebook Messenger. People are engaging more on messaging apps than social media, which means your business needs to engage with your audience where they prefer to communicate. Having a chatbot on your website is not enough. This makes them a balanced AI tool for businesses to interact with customers. Hybrid chatbots have some rule-based tasks, and they can understand intent and context. There will constantly be a need for simple chatbots to be smarter and smart chatbots to be simpler. Both simple and smart chatbots are extremes in the chatbot spectrum. Hybrid chatbots - They are a combination of simple and smart chatbots. They are much harder to implement and execute and need a lot of data to learn. These chatbots require programming to help it understand the context of interactions. ![]() They can have free-flowing conversations and understand intent, language, and sentiment. Smart chatbots - AI-enabled smart chatbots are designed to simulate near-human interactions with customers. These chatbots are best suited for straightforward dialogues. The AI chat bot will not make any inferences from its previous interactions. This means the bot poses questions based on predetermined options and the customer can choose from the options until they get answers to their query. Simple chatbots - Simple chatbots have limited capabilities, and are usually called rule-based bots. The three types are differentiated by their technical complexity, namely: For now, chatbots can be broadly categorized into three types. The growth in chatbot technology has been as dynamic as the evolution of AI chatbot capabilities.
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